Shipping Policy
At BonsaiAquariumTree.Store, we recognize the thrill of receiving your desired products promptly and with utmost convenience. That’s why we offer swift and dependable shipping options to deliver your treasured items directly to your doorstep.
Efficient Order Processing: Your orders are our utmost priority. Our dedicated team works diligently to process and pack your purchases efficiently, ensuring they are prepared for their journey to you at the earliest.
Domestic and International Shipping: We cater to our cherished customers both within our homeland and across the globe. Whether you reside in the heartland of America or on a distant corner of the Earth, rest assured, we’ve got you covered.
Shipping Timeline: We aim to package and ship your order within 9-17 business days from the date of purchase. Please note that this timeline excludes weekends and public holidays.
Working Hours: Our team operates from Monday to Sunday, ensuring that your orders are processed and prepared for shipping during our regular working days.
Shipping Origin: All our shipments originate from Viet Nam, ensuring a seamless global delivery experience.
Flat Rate Shipping: You can order as many items as you want, from anywhere in the world, and enjoy free shipping on every single one. No matter how large or small your order, the shipping cost is on us. So go ahead, shop to your heart’s content without ever worrying about extra charges for shipping.
Delivery Disclaimer
At BonsaiAquariumTree Store, we strive to provide timely and efficient delivery services for our valued customers. However, certain unforeseen circumstances beyond our control, such as strikes, natural disasters, or severe weather storms, may impact delivery times. While most packages are delivered on schedule, there might be rare occasions when orders arrive after the estimated delivery date.
Possible Reasons for Delay:
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Incorrect Address: Please ensure your shipping address is accurate and complete, including apartment, building, floor, or unit numbers, to avoid delivery complications.
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Severe Weather Conditions: Adverse weather situations can cause delays in transit, especially during extreme weather events.
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International Customs Procedures: Shipments crossing international borders might be subject to customs inspections, potentially extending the delivery timeline.
Late Deliveries Resolution:
If your delivery is later than expected, kindly notify us via email at: [email protected]. Our dedicated customer support team will promptly address your concern within 2 business days, working to resolve the issue to your satisfaction.
Track Your Package:
Once your order has been shipped, you will receive an email containing the tracking code from the shipping company. This enables you to monitor your package’s journey in real-time, ensuring you are informed about its progress until it reaches your doorstep.
Thank you for choosing BonsaiAquariumTree.Store. We appreciate your trust in us and are committed to delivering your orders with speed, care, and efficiency.
Should you have any inquiries about our shipping policies or require assistance with your order, please don’t hesitate to contact our dedicated customer support team. Your satisfaction is our priority.
Warm regards,
The BonsaiAquariumTree Store Team