At BonsaiAquariumTree.Store, your satisfaction is our top priority. If you need to request an exchange or refund, please follow the steps below:

Steps for Exchange or Refund:

  1. Package the Product: Carefully pack the item you wish to return.

  2. Shipping Address: Send the package to: 42 E Vermont St Villa Park, IL 60181, United States (Recipient Name: Return)

  3. Email Notification: Send an email to [email protected]  with the subject “Request Exchange or Refund.” In the email, describe the issue with the product.

Conditions for Exchange or Refund:

We will gladly issue you a replacement item or refund for the following reasons:

  • You receive an incorrect item
  • Your order contains damaged product(s)
  • Your order has a printing mistake
  • Part of your order is missing from the package

Return Timeframe:

Returns must be shipped back to us within 30 days from the date your package is delivered.

Responsibility for Return Products:

  • BonsaiAquariumTree Store will provide a pre-paid label for damaged, misprinted, or defective items. For all other cases, return shipping costs are the responsibility of the customer.

Refund Processing Time:

Once we receive the returned product, please allow 6-10 business days for processing. All returned products will undergo inspection for approval/rejection. If approved for a refund, please allow an additional 3-5 business days to receive the refunded amount.

Conditions for Returns:

We cannot accept customer returns or exchanges if the product has been used, worn, or if the request is made after 30 days from the date of delivery.

Contact Information:

Email: [email protected]

Office Hours: Monday – Saturday from 9 am to 5 pm EST

Address: 42 E Vermont St Villa Park, IL 60181, United States.

Enjoy your shopping experience with us, and thank you for choosing BonsaiAquariumTree.Store! If you have any further questions or concerns, please don’t hesitate to reach out.

Warm regards,

The BonsaiAquariumTree.Store Team